Technical Customer Integration Specialist: London Heathrow

Posted Fecha de cierre Localización Posición
Oct 06, 2017 Nov 03, 2017 London Heathrow UK Full time

Your Tasks

  • You will be responsible for the Customer Integrations and Software Support mailbox/ tool for both internal and external customers
  • Supporting Sales with Pre-Sales activities (technical implementation details), and potential site visits
  • Handle customer technical queries and issues
  • Manage the technical implementation of customers into our software portfolio
  • Monitor scripts and oversee automation to minimise disruption to the business and its customers
  • You will also be responsible for creating and maintaining user guides for software applications as well as testing and fault finding in software applications
  • Documenting and raising software defects with necessary parties – internal development teams or 3rd party providers
  • Remotely accessing/ supporting clients with applications
  • Weekly project/ integration progress reporting to IT project manager

Your Profile

  • You will have past experience in handling technical customer queries and troubleshooting as well as running or being an integral part of a service desk
  • You are able to validate and map user and business requirements to the correct level of technical integration
  • You have experience of working with or a firm understanding of the following technologies: CSV, EDI, FTP, API, JSON, XML, SOAP, and SQL together with good knowledge of Microsoft Office applications, notably Excel
  • You will be able to work efficiently and independently with clear English language skills both verbal and written
  • Have the ability to prioritise and maintain a high level of clear and concise communication whilst under pressure

Our Facts

  • Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
  • We offer modern and fair employment conditions

Workplace in London. Heathrow

Unit 9-12/14 The Heathrow Estate,

Silver Jubilee Way, Hounslow, TW4 6NF

Por favor envía tu aplicación a mencionando el número de referencia "Asendia-TCIS-09-17"