Swiss Post Force Majeure CH (COVID-19)

31 marzo, 2020

The designated operator of Switzerland, Swiss Post, would like to inform other Union member countries and their designated operators that, as part of measures to minimize the spread of the novel coronavirus (COVID-19) and in accordance with the guidelines issued by the Swiss Government, which also include the suspension of the national delivery standards, Swiss Post is no longer able to guarantee inbound and outbound mail standards, and is therefore invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail item (letter-post, parcel-post, EPG, PRIME, Interconnect and EMS items) until further notice. As part of measures, Swiss Post has also had to change its delivery process for all items requiring signature on delivery.
With effect from 16 March 2020, all items requiring signature on delivery will not be signed for by the recipient, for health and safety reasons. For such items, in place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. This temporary measure will apply from 16 March 2020 until further notice.

Swiss Post thanks all Union member countries and their designated operators for their understanding. It will update them of any relevant changes via EmIS.